Recent news on Fluss

19.05. Darkfall Online Entwicklerjournal: Der Wüstenkontinent Rubaiyat  -  May 19, 2007
OnlineWelten.com,Vor tausenden vor Jahren versorgte der Fluss Angra Rubaiyat mit dem lebenswichtigen Wasser. Aber eines Tages, über Nacht, versiegte plötzlich diese Quelle,

Managing remote call center agents: 14 best practices  -  May 8, 2007
SearchCRM.com,In her latest column, Donna Fluss outlines best practices for hiring and managing remote staff in the call center. As companies have come to embrace the

CRM Partnership: UTOPY And VPI Enter Strategic Partnership  -  May 11, 2007
CRM Marketplace (press release),Donna Fluss, industry analyst at DMG Consulting, observes that leading companies are increasingly looking to solution providers to deliver product suites

Analytics Is the Answer  -  May 1, 2007
Destination CRM,Donna Fluss is founder and president of DMG Consulting LLC, a firm specializing in customer-focused business strategy, operations, and technology services.

Contrarian of conscience  -  May 21, 2007
The Australian,...is the other work at the AGNSW, made in 2004: Von den Verlorenen geruhrt, die der Glaube nicht Trug, erwachen die Trommeln im Fluss.

Is internal CRM the key to a harmonious organisation?  -  Apr 20, 2007
MyCustomer.com,...“Enterprises need to dedicate the time to training and providing communication skills to our internal help desks,� stresses Donna Fluss, president of DMG

Speech Analytics Is the Contact Center's Fastest Growing Tech  -  Mar 27, 2007
Destination CRM,Donna Fluss, president of DMG Consulting and author of the report, credits a significant chunk of the market's sturdy current and forecasted growth rates to

Contact Center: Speech Analytics Is Fastest Growing Application  -  Apr 10, 2007
CRM Marketplace (press release),According to Donna Fluss, president of DMG Consulting, "Within 5 to 8 years speech analytics will become a 'must have' for enterprises as it is the only

Building a customer-centric organization  -  Apr 9, 2007
SearchCRM.com,By Donna Fluss. A major impediment to building a customer-centric organization is the conflicting goals of the primary customer-facing departments: sales,

Girl, 5, friend give Locks of Love to other kids  -  Apr 13, 2007
Arizona Republic,Samantha's action then inspired her friend and classmate Sydney Fluss to follow suit. "They came in to see me at school and said, 'We did it for you!

DMG Releases Speech Analytics Report  -  Mar 28, 2007
Call Center MagazineDMG Consulting president Donna Fluss predicts that "within five to eight years speech analytics will become a 'must have' for enterprises as it is the only

Speech Analytics Fastest Growing Application in Contact Center History  -  Mar 28, 2007
TMCnetDonna Fluss, president of DMG Consulting, noted in a statement, "Within 5 to 8 years speech analytics will become a 'must have' for enterprises as it is the

The Langley eyes have it  -  Apr 1, 2007
Langley Times,Neumann was chosen as president, while North Vancouver optometrist Dr. Antoinette Dumalo was elected vice-president. Creston’s Dr. Larry Fluss is treasurer.

UTOPY Introduces Customer-Intelligent Routing Driven by Speech ...  -  Apr 24, 2007
Business Wire (press release),UTOPY will also be presenting along with industry expert and president of DMG Consulting, Donna Fluss, at a Breakout Session on Wednesday, April 25.

Germany's Rhine closes to shipping  -  Mar 27, 2007
Centre Daily Times,Maerz 2007 auf dem Rhein bei Koeln einen von 31 Container bergen, die am vergangenen Sonntag von einem Containerschiff in den Fluss fielen.

SPEECH ANALYTICS IS FASTEST GROWING APPLICATION IN CONTACT CENTER ...  -  27 Mar 2007
24-7PressRelease.com (press release)According to Donna Fluss, president of DMG Consulting, "within 5 to 8 years speech analytics will become a 'must have' for enterprises as it is the only

'Tranny granny' enlivens StageWest play  -  27 Mar 2007
DesMoinesRegister.com,...an American journalist with a convincing Southern drawl, a Nazi commander and a smarmy talk-show host named Ziggy Fluss, Germany’s answer to Tony Danza.

Have You Discovered Why Customers Call? Eureka!  -  Mar 21, 2007
Destination CRM,Donna Fluss, president of DMG Consulting and author of the soon-to-be-released "2007 Speech Analytics Market Report," contends that the approach leveraged

Call center company tries new tactics to keep staff  -  Mar 1, 2007
Nashua Telegraph (subscription),Diana Fluss, a veteran analyst and consultant for call-center companies, said help-desk employees are dealing with customers who can get frustrated as they

Yesterday's news  -  Mar 23, 2007
Mobile Register,...been visiting their parents, Mr. and Mrs. Adam Glass, on St. Emanuel street, left last night for their home, 'Fluss-Heim,' near Galbraith Springs, Tenn.

Great Grandma makes Aliyah  -  Mar 22, 2007
Totally Jewish,Her daughter Ruth Fluss said to her mother last sukkot that she would have to make a decision at some point about which country she would live in.

Stage 1 - March 16: Glendora Chevrolet Time Trial, 3.8 miles  -  Mar 17, 2007
Cyclingnews.com4 Pat Caro (Schroeder Iron/Incyc) 0.41 5 Stephen Ferretti (Unattached) 0.46 6 Mike Onkels (Amgen/Giant Masters) 0.49 7 Mark Fluss (Central Coast Magazi)

COLLEGE ROUNDUP  -  Mar 7, 2007
Daily Pilot,Rizor, Deloach (3), Jacobson (4), Jarvi (4) and Lum; Roth, Larson (4), Fluss (6), Salazar (7) and Nowlin. W -- Jarvi, 1-1. L -- Larson, 0-2.

Company tries 'early warning system' to keep staff  -  25 Feb 2007
The Courier News,Diana Fluss, a veteran analyst and consultant for call-center companies, said help-desk employees are dealing with customers who can get frustrated as they

Fighting high turnover, US call center company tries new tactics ...  -  Feb 22, 2007
International Herald Tribune,Diana Fluss, a veteran analyst and consultant for call-center companies, said help-desk employees are dealing with customers who can get frustrated as they

Nexidia Increases Index Speed of Audio Files By 24% and Search ...  -  Feb 21, 2007
PR Newswire (press release),..."Indexing (ingestion) and search speeds are critical issues as they impact a system's usability and total cost of ownership," says Donna Fluss, president,

Verint: Can I Get a Witness?  -  Feb 12, 2007
Destination CRM,..."This does make sense for the market and this does make sense for Verint," says Donna Fluss, principal of DMG Consulting. Fluss notes that currently, Nice,

UTOPY Announces Record Year and Quarter  -  Feb 14, 2007
Business Wire (press release),...“Speech analytics is an innovative application that delivers tremendous benefits to enterprises,� said Donna Fluss, president of DMG Consulting.

The power of real-time customer surveys  -  Feb 2, 2007
SearchCRM.com,Donna Fluss is the founder and principal of DMG Consulting LLC, a firm specializing in customer-focused business strategy, operations and technology

Call center consolidation continues as Verint buys Witness  -  Feb 12, 2007
SearchCRM.com,The combined companies will transform the market dynamics for call center software, according to Donna Fluss, principal with West Orange, NJ-based DMG

ASPECT CUSTOMER EXPERIENCE (ACE) 2007 FEATURES PROMINENT KEYNOTE ...  -  Feb 1, 2007
Telephony World (press release)Dr. Robert Kriegel, Best-selling Author and Donna Fluss, Contact Center Technology Expert Lead General Session Presentations

NICE Smartens Up  -  Feb 21, 2007
Destination CRM,...has been "very aggressive in making plans to merge their applications and put them all into one suite," says Donna Fluss, principal of DMG Consulting.

Outbound Messaging: Annoying or Clever?  -  18 Jan 2007
Call Center MagazineThis call is a great example of what Donna Fluss calls "relationship dialing" in our current issue, in an article I wrote. This call doesn't violate any Do

Contact Center Performance Management  -  Jan 16, 2007
Line 56 NewsCCPM is only coming into its own, says Donna Fluss, Principal of DMG Consulting, because of the underlying technological complexity.

CCPM Market Is Poised For Progress  -  Jan 10, 2007
Destination CRM,Donna Fluss, principal of DMG Consulting and author of the report, contends that companies are recognizing that CCPM apps can provide quantifiable benefits

Dialing: It's Not Just For Sales Anymore  -  Jan 1, 2007
Call Center MagazineAs DMG Consulting president and frequent Call Center contributor Donna Fluss said in her column last July, dialing isn't dead.

Home Bodies  -  Jan 1, 2007
Destination CRM,In particular, IP-based infrastructure makes it much easier to incorporate home-based agents, according to Donna Fluss, principal of DMG Consulting and

Contact Center Performance Management to Take Off in 2007  -  Jan 10, 2007
Market Wire (press release)...center -- to enterprise senior management, sales and marketing organizations, operations and customers," said Donna Fluss, President of DMG Consulting.

Report: PM Small, But Growing Fast  -  Jan 11, 2007
Call Center Magazine...detailed and objective analysis of vendors, products, implementation best practices, services and trends in this market," says DMG's Donna Fluss.

Boom or bubble ... art world ends year on fire  -  Jan 2, 2007
The Australian,11 million sale of Egon Schiele's Krumauer Landschaft (Stadt und Fluss) in 2003 - then a record for a restituted painting. But the impact was dwarfed by the

Art market is hotter than ever  -  Dec 28, 2006
Financial Times,A landmark was reached by Sotheby’s in London with the £11m sale of Egon Schiele’s “Krumauer Landschaft (Stadt und Fluss)� in 2003 – then a record for a

Israeli official sees positive signs for his country at United ...  -  Dec 15, 2006
New Jersey Jewish News,While acknowledging that “the majority of the bloc of countries at the UN supports the Palestinians,� Ilan Fluss, counselor for economic and social affairs ...

Survivors are all the proof we need  -  Dec 16, 2006
Sun-Sentinel.com,Lilly Fluss was just 15 when German troops marched into Hungary and, with Adolf Eichmann presiding, began the fastest expulsion and extermination of a Jewish ...

The IP contact center: Why the time is right  -  Dec 5, 2006
SearchCRM.com,By Donna Fluss. Today ... companies. Ms. Fluss is a recognized thought leader and innovator in CRM, contact center and real-time analytics. ...

QM Recording Market Grew 85.5% in First-Half  -  Dec 8, 2006
Call Center Magazine..."This has been an exciting six months for this market," says Donna Fluss, President of DMG Consulting and the Report's author. "Acquisitions ...

From the Collections of the Federal Chancellery and the Museum der ...  -  Dec 12, 2006
Actuphoto.com,Then there is the magazine "Eikon" with its on-going media discourse, the Fotogalerie in Vienna, the initiative "Fluss" in Lower Austria, the Fotoforum West in ...

TRUTH BEHIND URBAN TALES  -  Dec 13, 2006
Mirror.co.uk,His death certificate, signed by embalmer Dean Fluss, confirms his remains are interred at Forest Lawn Cemetery in Los Angeles. ...

REAL ESTATE 12/17  -  Dec 17, 2006
Belleville News-Democrat,...$140,000. • 115 Glen St.; from Jenni M. Barron aka Jenni M. Scott aka Jenni Martin; to Clayton W. Fluss; $85,000. • 518 Morrison ...

QM Saunters to Continued Uptake  -  Dec 7, 2006
Destination CRM,A portion of the growth in the QM/recording market is a result of the competitive landscape, according to Donna Fluss, principal of DMG Consulting and author ...

Department of Public Information o News and Media Division o New ...  -  Dec 11, 2006
Nieuwsbank (abonnement),IAN FLUSS ( Israel) said resolution A/ES-10/L.20 was an expansion of the contents of the Secretary-General's report A/ES-10/361, which was a politicization of ...

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